PRIVACY POLICY
PLEASE READ THIS PRIVACY POLICY CAREFULLY. IT DESCRIBES DETAILS ABOUT HOW WE COLLECT, USE AND DISCLOSE PERSONAL INFORMATION YOU SHARED WITH US. IF YOU ARE UNDER 16, DO NOT PROVIDE ANY PERSONAL INFORMATION WITHOUT YOUR PARENT’S OR GUARDIAN’S PERMISSION.
Thank you for reading our Privacy Policy. “ Perfect World Game Co. Ltd ”, and its affiliated companies (collectively “Perfect World”, “we,” or “us”) are global developer s and publishers of PC games, console games and mobile game applications (“Games”).
This Privacy Policy (“Policy ”) applies to personal information collected through our Games, related websites and other online services. This Policy also summarizes when and how your personal information is collected, used, safeguarded and disclosed in connection with your use of the Games. It also describes your rights and available choices regarding your personal information. The Games and the features, functions, software and services offered through the Games, related websites and other online services collectively constitute the “Service”.
It is our policy to comply with applicable data protection laws. By using our Service and providing us with information, you consent to the storing, transferring and processing of your information in the manner described in this Policy.
We reserve the right to change the provisions of this Policy from time to time. We encourage you to periodically review this page for the latest information on our privacy practices.
What personal information do we collect?
For which purposes do we use your personal information?
Do we share personal information? If so, how we share your information?
What steps do we take to protect your personal information?
How long do we retain your personal information?
What choices do you have regarding the use of your personal information?
Special Section for Certain Jurisdictions
The term “personal information” or “ personal data ” means information that specifically identifies an individual (such as a name, address, telephone number, mobile number, email address, or other account number), and information about that individual’s location or activities, such as information about your use of the Service, IP addresses or mobile device identifiers, when directly linked to personally identifiable information. Personal information also includes demographic information such as date of birth, gender, geographic area and preferences when such information is linked to other personal information that identifies you.
Personal information does NOT include “aggregated ” or “anonymized” information, which is data we collect about the use of the Service or about a group or category of products, services or users, or other data from which individual identities or other personal information has been removed so that the individual concerned cannot be identified directly or indirectly. Such data helps us understand trends and our users’ needs so that we can better consider new features or otherwise tailor our Service. This Policy in no way restricts or limits our collection and use of such information.
What personal information do we collect?
We may collect information that you voluntarily provide to us, information that we collect automatically through your use of the services, and certain information we obtain from third party sources.
| Information You Voluntarily Provide | Information We Automatically Collect | Information We Obtain from Third Party Sources |
| - Internet Protocol (IP) address - broad geographic location (e.g. country or city-level location) based on your IP address - log data (time and period) - in-game items and behaviors - achievements you have completed in the game - other users you referred | Your public available information on Steam, such as - the public persona name you have chosen to represent you on Steam - your Avatar picture - whether you have received a ban for cheating in a multiplayer game Your ownership of the game | |
Console Games – Sony Play Station |
| Progress in the game : - Internet Protocol (IP) address - log data (time and period) - in-game items and behaviors - achievements you have completed in the game - other users you referred | If you play our game on a network connected console of Sony, Sony may share with us your - PSN Online ID - country - gender - age - "Friends" and block list in Sony Play Station Platform. The sharing of such information by Sony to us will be subject to the privacy policy of Sony ( https://www.playstation.com/en-us/network/legal/privacy-policy/#information-sharing-and-disclosures ). |
Mobile Games | When you are using the game or service s within the game : - the chat log and message you communicated or posted in our Service, regardless of whether it is in the form of text, voice, image or video. - precise location data when you give us the permission to access the location of your device - your purchase or transaction record in the Service through Apple Store, Google Play, PayPal, WeChat Payment, Alipay and other payment method
Any information you submit to our support team by email or other means for any reason, for example, asking for customer support.
Other personal information you provide in connection with your voluntary participation in surveys, sweepstakes, contests, promotional offers, and other activities. | - Internet Protocol (IP) address - broad geographic location (e.g. country or city-level location) based on your IP address - device information, including the device type, device model, device maker, device operating system and its language or other technical data like processor, or combination of this data available from a device for a developer for checking the device compatibility with a particular application - device identifiers, such as a universally unique identifier (“UUID”), referring to the small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may convey information to us about how you browse and use the Service and may remain persistently on your device, to help you log in faster and enhance your navigation through the Service. Some features of the Service may not function properly if use or availability of device identifiers is impaired or disabled. - Advertising ID, i.e. Identifier for Advertisers (“IFA”) on Apple and Google Advertising Identity (“GAID”). These are unique identifiers for mobile device that advertisers use for personalized advertising. They are consistent across all mobile applications and thus allow cross-app tracking. On Apple, you can opt out of it by choosing the “limit ad tracking” option in your privacy settings. On Google Android, you can opt out of these ads by choosing “Opt-out of personalized ads”. Advertising IDs are non-permanent, non-personal identifiers, which are uniquely associated with your device.
Progress in the game : - log data (time and period) - in-game items and behaviors - achievements you have completed in the game - other users you referred
Some of the automatically collected information may be collected through cookies as explained further under the heading “ Cookies and other tracking Technologies ” below | Third-Party Social Networks : If you log in to our Service using social network accounts, such as Facebook, Google, Apple Game Center (“Third-Party Social Networks”), we may collect personal information you authorized the Third-Party Social Networks to share with us to pre-populate our sign up form. Exactly what information we receive from your social media will depend on your social media privacy settings, but it would typically include your basic public profile information such as - your username - profile picture - gender (with your option) - your friends playing the same Game - other information from Third-Party Social Networks that you have permitted the Third-Party Social Networks to share with us - any information you have made public on the Third-Party Social Networks.
You should always review, and if necessary, adjust your privacy settings on the Third-Party Social Networks before linking or connecting them to our Service.
Advertising partners : From time to time, we may also receive personal information about you from other third-party sources. For example, if you click on an advertisement to direct you to one of our services or Games (such as an advert of one of our Games in other publisher’s game), we may receive the information that allows us to know which ad network and advertising campaign your installation was originated from. |
Websites | Cookies | - Internet Protocol (IP) address - device information, including the device type, operating system and version |
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When you use a device with a deep camera function (such as an iPhone X) and you agree to turn on the camera, you can experience this function in our app. For example, we use TrueDepth API to detect your facial expression and it is mapped to the game character, which can effectively perform facial expression synchronization and makeup.
-We do not collect your personal information (such as Face ID) through the camera on your device. The values we collect through the TrueDepth API cannot identify anyone.
-All data obtained through the deep camera function will be erased immediately. They will not be stored on any device (cache, cloud storage, etc.). They will not be provided or shared with any third party.
-You can terminate this feature in your app at any time through the on/off switch in the settings.
We also use analytics tools on our Service to retrieve information from your device, including your preferred settings, which in-game adverts you may have viewed, and the means by which you were referred to our Service. We may also deliver advertisements and provide website analytics tools on non-Perfect World sites and services, and we collect information about page views on these third party sites as well. We treat this information as personal information if we combine it with or link it to any of the identifying information mentioned above. Otherwise, it is used in the aggregate or in anonymized form only.
The data elements in the above chart are examples only. From time to time we may change the information requested upon registration or with respect to certain features or services, so this may not be a complete list.
You can access certain portions of our Service without providing us with certain personal information. However, you will not be able to utilize certain features that require registration or receive materials unless certain information is provided. The processing of this personal information is lawful as it is necessary for the performance of our Service. Where processing is not necessary for the performance of the Service, your consent to such processing will be requested where required under applicable law.
For users in certain jurisdictions, please refer to the Special Section for Certain Jurisdictions for further information about how we collect and process your personal information and your related rights.
No special categories of information
We do not request or intend to collect any “special categories of information” as defined in Art.9 of the General Data Protection Regulation (“GDPR ”), such as any information on health, race, religion, political opinions or philosophical beliefs, sexual preferences or orientation. We also want to kindly remind you to be cautious when sharing this information about yourself (or others) in our forums.
No credit card information
Our Games enable in-app purchases and we collect your purchase or transaction record in the Service. However, we do not process payments for in-app purchases nor have access to your credit card information.
Payment transactions for in-app purchases are mostly completed through the app store via your App Store account or Google Play account, or platforms such as Sony Play Station, or through the payment method you choose such as VISA, PayPal, WeChat Payment or Alipay, etc. Any post-purchase processes are controlled by the Apple and Google stores, Sony and other payment providers and are subject to those payment providers’ specific terms of service. Please review the privacy policies and terms of service of your Apple and Google stores, Sony Play Station and the payment provider s you choose.
Cookies and other tracking technologies
By using the Service you agree that we may automatically collect certain information through the use of “ cookies” or other similar tracking technologies to analyze trends and administer the Service. Many browsers enable you to control the use of cookies at the individual browser level. Cookies are small data files that are stored on a user’s hard drive at the request of a Website or the Service to enable the Website or the Service to recognize users who have previously visited them and retain certain information such as customer preferences and history. If we combine cookies with or link them to any personally identifying information, we would treat this information as personal information. If you wish to block, erase, or be warned of cookies, please refer to your browser or mobile device’s instructions or help screen to learn about these functions. You may not be able to delete or disable cookies on certain mobile devices and/or certain browsers.
Remember, if a browser or mobile device is set not to accept cookies or if a user rejects a cookie, some portions of the Website or Service may not function properly. For example, you may not be able to sign in and may not be able to access certain Website or Service features or services.
We may also use third parties to serve ads on our Service. These third parties may place cookies, clear gifs or other tracking technologies on your computer to collect information, and information collected through these technologies may be used, among other things, to deliver advertising targeted to your interests and to better understand the usage and visitation of our Service and the other sites tracked by these third parties. Cookies may also be used by other parties to collect personal information about an individual’s online activities over time and across different web services. This Policy does not apply to, and we are not responsible for, cookies in third party ads or for compliance with such third parties’ privacy policies or data collection practices. The advertising industries in EU and certain other jurisdictions have developed schemes to help you opt-out of receiving cookies used for these purposes. You can find out more about the EU scheme from www.youronlinechoices.eu and the U.S. scheme at h ttps://youradchoices.com/control. If you would like more information about cookies and targeted advertisements or to opt out of having this information used by companies that are part of the Network Advertising Initiative, please visit www.networkadvertising.org/choices. Please note that this does not opt you out of being served advertising. You will continue to receive generic ads. Please note that we have no access to or control of any third party tracking technologies.
Data collected to prevent cheating and unauthorized software
When you run our Game software or receive our Service, this may involve software functions designed to detect cheating or unauthorized and malicious programs. In this context, we may access, collect, monitor and/or remotely store screenshots of game play, information relating to hardware capacity, modifications related to our Game software, signatures, profiles or names of known or suspected unauthorized or malicious third party programs, files or processes that enable or facilitate cheating, unfair advantage or hacking of the Games or Service. If circumstances suggesting unauthorized or malicious programs are detected, the Game software may also communicate to us the users account and User ID and information about the unauthorized or malicious program or its use.
We see this processing as necessary for the purposes of the legitimate interests pursued by us, where legitimate interest is not sufficient for the collection, your consent to such processing will be requested where required under applicable laws.
For which purposes do we use your personal information?
We use your personal information to provide products and services you ask for, to communicate with you, to improve our services, and for other purposes including those set out in the chart below.
Personal Information | Purpose | Legal basis relied on according to GDPR （ only users located in the EU） |
PC Games - Steam Games | ||
- Internet Protocol (IP) address - broad geographic location (e.g. country or city-level location) based on your IP address
| To safeguardyou r account security in case of unusual sign-in activities | Legitimate interests pursued by us, in line with art. 6.1( d ) of the GDPR |
Your email address | To send you our service and marketing information from time to time | Necessary for the performance of our Service in line with art. 6.1( b ) of the GDPR |
Your publicly available information on Steam, such as - the public persona name you have chosen to represent you on Steam - your Avatar picture - whether you have received a ban for cheating in a multiplayer game Your ownership of the game | To deliver the Steam Games and service to you | Necessary for the performance of our Service in line with art. 6.1(b) of the GDPR |
Progress in the game: - log data (time and period) - in-game items and behaviors - achievements you have completed in the game - other users you referred | To keep the record of your account and to improve the functionality of our Games and Services | Legitimate interests pursued by us, in line with art. 6.1(f) of the GDPR |
Console Games – Sony Play Station Games | ||
Your information shared by Sony Play Station Platform: - PSN Online ID, - country, - gender, - age - "Friends" and block list in Sony Play Station Platform. | To deliver the Console Games and service to you | Necessary for the performance of our Service in line with art. 6.1(b) of the GDPR |
Progress in the game: - log data (time and period) - in-game items and behaviors - achievements you have completed in the game - other users you referred | To keep the record of your account and to improve the functionality of our Games and Services | Legitimate interests pursued by us, in line with art. 6.1(f) of the GDPR |
Mobile Games | ||
Registration information : - user name; - email address; - phone number ( if applicable ) Facebook (with your authorization) : - Facebook ID - profile pic, - gender (with your option), - your friends playing the same Game - information you have made public on Facebook - other information you give permission to Facebook to share with us Google Play (with your authorization) : - Gmail address, - nickname, - profile pic - information you have made public on Google - other information you give permission to Google to share with us Apple Game Center (with your authorization) : - user ID in Apple Game Center - information you have made public on Apple Game Center - other information you give permission to share with us | To create your account for the Mobile Games per your request | Necessary for the performance of the contract for the provision of the mobile game App between us, in line with art. 6.1(b) of the GDPR |
The chat log and message you communicated or posted in our Service, regardless whether it is in the form of text, voice, image or video | To deliver the Mobile Games and/or the in-game service to you | Necessary for the performance of our Service, specifically, the chat function within the game, in line with art. 6.1(b) of the GDPR |
Your purchase or transaction record in the Service through Apple Store, Google Play, PayPal, WeChat Payment, Alipay and other payment method: - User ID - Cost - Purchased product | To keep the record of your transaction history and to deliver the product you purchased to you | Necessary for the performance of our Service, specifically, the in-game purchase, in line with art. 6.1(b) of the GDPR |
Any information you submit to our support team by email or other means for any reason, for example, asking for customer support | To provide technical support, customer service and ensure the continued smooth operation of our Service | Necessary for the performance of our customer service, in line with art. 6.1(b) of the GDPR |
Progress in the game: - log data (time and period) - in-game items and behaviors - achievements you have completed in the game | To keep the record of your account and to improve the functionality of our Games and Services | Legitimate interests pursued by us, in line with art. 6.1(f) of the GDPR |
- Internet Protocol (IP) address - broad geographic location (e.g. country or city-level location) based on your IP address - device information - device identifiers, e.g. UUID - Advertising ID | To improve our games and services and to make our application compatible with your device | Legitimate interests pursued by us, in line with art. 6.1(f) of the GDPR |
Screenshots of game play, information relating to hardware capacity, modifications related to our Game software, signatures, profiles or names of known unauthorized or malicious third party programs, files or processes that enable or facilitate cheating, unfair advantage or hacking of the Games or Service | To prevent or investigate actual or suspected fraud, hacking, infringement, or other misconduct in any of our products and services | Legitimate interests pursued by us, in line with art. 6.1(f) of the GDPR |
Information from advertising partners. E.g. if you click on an advertisement to direct you to one of our services or games (such as an advert of one of our Games in other publisher’s game), we may receive the information | To know which ad network and advertising campaign your installation was originated from and to pay that advertiser | Legitimate interests pursued by us, in line with art. 6.1(f) of the GDPR |
Other personal information you provide in connection with your voluntary participation in surveys, sweepstakes, contests, promotional offers, and other activities. | To request feedback, perform research and analysis and to enable us to operate, develop, customize and improve the Service and our publications, products and services | Legitimate interests pursued by us, in line with art. 6.1(f) of the GDPR |
Websites |
Cookies | To improve our games and services and to make our application compatible with your device | Legitimate interests pursued by us, in line with art 6.1( f ) of the GDPR |
- Internet Protocol (IP) address - device information, including the device type, operating system and version | Legitimate interests pursued by us, in line with art. 6.1(f) of the GDPR |
To contact you about our or a third party’s services, products, activities, promotions, special events or offers and for other marketing, informational, product development and promotional purposes, we may collect and (provided we have obtained your consent where required by law in the case of electronic marketing to you, such as email) use the information you provided (such as your name, phone number, email address) in our Services or which are lawfully shared by third parties (if applicable), and your physical address for sending promotional materials. You can ask us to stop sending you marketing messages at any time by following the opt-out links in marketing messages we send to you or contacting us at: privacy@pwrd.com .
Where processing is not necessary for the performance of the Service or we cannot rely on legitimate interests in a particular case (because for example your privacy rights and freedoms in that case outweigh the legitimate interests), your consent to such processing will be requested as appropriate under applicable law.
Compliance with our legal obligations
We may use your information when we are required to do so by law, or pursuant to valid legal requests .
For purposes for which you give us consent
We may also collect and use personal information for specified purposes when you give us your consent to do so.
Do we share personal information? If so, how we share your information?
We will share your personal information with third parties only in the ways that are described in this privacy statement or as otherwise required by law. We do not sell or trade any personal information about our visitors and users to any third parties.
Please note that nothing herein restricts the sharing of aggregated or anonymized information, which may be shared with third parties without your consent.
Our service providers
We may share personal information with vendors, consultants and other service providers (“Service Providers”) such as our analytics providers, our cloud service providers and our vendors who are engaged by or working with us in connection with the operation of the Service and who need access to such information to carry out their work for us. We may also share personal information with auditors, accountants, lawyers, financial or professional advisers. We provide access to the information they may need to perform our services under reasonable confidentiality terms. In some cases, the Service Provider may be directly collecting the information from you on our behalf. We inform Service Providers that they are not permitted to use personal information they obtain from us other than to provide the services for us. However, we are not responsible for any additional information you provide directly to these Service Providers and we encourage you to become familiar with their practices before disclosing any personal information directly to such Service Providers.
Our subsidiaries
We may share information with companies in the same group of companies as Perfect World, which includes our subsidiaries (i.e., any organization we own or control) and/ or our ultimate holding company (i.e., any organization that owns or controls us) and any subsidiaries it owns. These companies will use your personal information in the same way as we can under this Policy.
We see this processing as necessary for the purposes of the legitimate interests pursued by us. Where we cannot rely on legitimate interests for the sharing in a particular case (because for example your privacy rights and freedoms in that case outweigh the legitimate interests), your consent to such processing will be requested as appropriate under applicable law.
Sharing when you give us consent
From time to time, we may also share personal information with third parties when you give us your consent to do so.
Sharing in response to legal obligations
We reserve the right to disclose your information (including personally identifiable information) in response to law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence. We may access, disclose or preserve personal information, including the content of your communications, in the good faith belief that we are lawfully authorized by public authorities or required to do so, including to meet national security or law enforcement requirements or that doing so is reasonably necessary or appropriate to comply with the law or with legal process or authorities, respond to any claims, or to protect the rights, property or safety of Perfect World, our users, our employees or the public, including without limitation to protect Perfect World or our users from fraudulent, abusive, inappropriate or unlawful use of our Service.
Sharing due to merger, acquisition and similar situations of the transfer of company assets
Information we collect, including personal information, may also be disclosed or transferred as part of, or during negotiations of, any merger, sale, divestiture, or transfer of all or a portion of the company assets, financing or acquisition or in any other situation where personal information may be transferred as one of the business assets of Perfect World. You will be notified via email and/or a notice of any change in ownership, uses of your personal information, and choices you may have regarding your personal information.
In order to be able to perform our contract with you, your personal information will be transferred and shared globally, among Perfect World Game Co. Ltd and its affiliated companies. Your personal information will be accessible from and processed in servers located globally.
As Perfect World is a global company, your personal information may be transferred to and processed in countries other than the country in which you reside. Although these countries may have data protection laws that are different to the laws of the country you reside in, we ensure appropriate safeguards in place so that your personal information will remain protected in accordance with this Policy. The information relating to your account and use of our games may be transferred internationally, among Perfect World Group .
You acknowledge and understand that the laws regarding personal information in the country or region to which the data is transferred may be less stringent than the laws of your country and may not offer the same protections or rights as those laws. If you object to your personal information being transferred or used as described in this Policy, please do not use the Service.
Our Website or Service may contain links to other websites or be accessible from third-party platforms. We do not control such sites, platforms or their activities. Any personal information you provide on linked pages is provided directly to that third party and is subject to that third party’s privacy policy. We are not responsible for the content or privacy and security practices and policies of websites to which we link or platforms from which the Services are accessible. Links from our Website or Service to third parties or to other sites are provided for your convenience only. We encourage you to learn about their privacy and security practices and policies before providing them with personal information.
If you are a consumer that downloads and uses our application implemented with any advertising SDK (software development kits) or otherwise interacts with the Services, the Advertising Company may be an independent controller of the personal data processed in order to provide the Services that it will individually determine the purposes and means of processing such data. Such data refers to any information or data that advertising company collects through the SDK implemented in our application, in connection with any advertisement or otherwise in connection with the Service, including user device information, user identifiers, information about advertisements served, viewed or clicked or other user interactions with advertisements or the Service (e.g., conversion information), information about user applications, network information and header information. Please be aware that in no event will the advertising party and us process personal data as joint controllers.
When we update or “patch” any of our game applications or other software, we may utilize a patch routine to verify whether the most recent version is installed on your computer. If not, the most recent version may automatically be uploaded to your device, and you hereby consent to, and waive any further notice of, such upload.
Push notifications and local notifications
We may, with your consent, send push notifications to your mobile device to provide game updates and other relevant messages. You can manage push notifications from your mobile device’s settings page for the relevant game and/or from the settings page within the relevant mobile game. We may also send local notifications to your mobile device to provide game updates and other relevant information. To manage local notifications, you should consult your mobile device’s settings page for the relevant game and/or from the settings page within the relevant mobile game.
You understand and agree that when you communicate with other players within a game or utilize any interactive features available on the Service, such as instant text, voice or image messaging, forums or chat rooms, such communications and postings are transmitted through our servers, and we may, but are not obligated to, monitor all such communications and postings for purposes such as protecting the rights and safety of Perfect World and our users, including those that are designated as “private,” to the degree that laws and regulations enable us to do this. Therefore, as the abovementioned performance monitoring might involve access to these communications and postings, please do not use these communication channels for private or confidential messages.
What steps do we take to protect your personal information?
We use physical, technical, and administrative measures to safeguard information in our possession against loss, theft and unauthorized use, disclosure, or modification. Please note, however, that no data transmission or storage can be guaranteed to be 100% secure. As a result, although we strive to protect the information we maintain, we cannot ensure or warrant the security of any information that you transmit to us.
You should note that our Service Providers may be responsible for processing, handling or storing some of the personal information that we receive. They are not authorized to market to you independently. These Service Providers are contractually required to safeguard and secure the personal information they received from us. Although we strive to protect your personal information, you should be aware, however, that information sent over the Internet is not necessarily secure and may be intercepted or accessed by third parties. Therefore, we cannot guarantee the security of such information, and we are not responsible or liable for any such interception or unauthorized access.
How long do we retain your personal information?
Generally, we delete the information as soon as we do not need it for the purposes described in this Policy. Your registration information and any game data generated from your account's activity will be held for as long as your account remains active, or until the game or platform expires. We may store certain data only for several minutes or several days, such as your log data, chat data, in-game activity data.
However, we may continue to retain certain data to the maximum extent permitted by applicable laws. If you would like to delete your data, please refer to the heading of “What choices do you have regarding the use of your personal information?”
What choices do you have regarding the use of your personal information?
As the subject of the personal information, you are entitled to have the rights provided by the privacy laws in your jurisdiction. Your rights may include part or all of those described underneath. You can exercise your rights entitled by the privacy laws in your jurisdiction at any time by sending us relevant requests to privacy@pwrd.com. Your rights may include:
You have the right to access personal information we hold about you, how we use it, and who we share it with.
You have the right to correct any personal information held about you that is inaccurate. For example, you can contact us if your email address has been changed and we should replace your old email address .
Right to have your data deleted
You can delete your account (i.e. the account on our Service, excluding any account on the third party platforms, such as Sony Play Station ), or remove certain personal information that we have stored about you. However, please note that we may need to retain personal information if there are valid grounds under data protection laws for us to do so (e.g., for the defense of legal claims or freedom of expression) but we will respond to you and let you know if that is the case.
Right to restrict processing and withdraw your consent
You have a right to require us to stop processing the personal information we hold about you other than for storage purposes in certain circumstances. You may withdraw your consent at any time by sending a communication to us specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal.
Please note, however, that if we stop processing the personal information, we may use it again if there are valid grounds other than your consent, for example, when the processing is necessary to fulfil the obligations of a contract, processing is necessary to protect the vital interest of you or another natural person, or other legitimate reasons under data protection laws.
Right to take your data with you
You have the right to receive a copy of certain personal information we process about you. For example, you can contact us to receive your data if you want to upload it to another service. However, please note that we may not be able to provide you with personal information if providing it would interfere with another’s rights (e.g. where providing the personal information we hold about you would reveal information about another person or our trade secrets or intellectual property) or there are other limitations recognized under data protection laws.
Right to object to how your data is handled
You have the right to object to our processing of personal information about you. In particular you have the right to object to being profiled for the purposes of direct marketing (for example where we collect information about you in order to decide what marketing to send you, based on your preferences or personal characteristics).
Right to lodge complaints to the supervisory authority
You have the right to lodge complaints about the data processing activities carried out by us before the competent data protection authorities.
To help us verify that you are the subject of the personal information and realize your rights above, we may require you to provide sufficient proof of identification as we request, and we reserve the right to deny access to any user if we believe there is a question about your identity. We will respond to all access requests within thirty days.
The minimum age of children who are eligible to use our Service will differ depending upon the settings or notices in our Service provided in different jurisdictions. The Service is not directed to children under such minimum age. If we discover that we have inadvertently collected information from children under such minimum age, we will delete the children’s information from our systems in accordance with applicable law. If you become aware that personal information about a person under such minimum age has been provided to us, please immediately contact us at: privacy@pwrd.com.
If you are under such minimum age, do not provide any personal information unless you have first obtained your parent’s or guardian’s permission. Depending on the applicable laws, verified consent from your parent or guardian may be required.
Where the settings or notices in our Service provided in your jurisdiction does not specify a minimum age, children under the age of 16 are not eligible to use our Service.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily or any questions, comments on this Policy or wish to realize your rights described in this Policy, please contact us at: privacy@pwrd.com.
From time to time, we may revise this Policy to reflect changes to the scope of the Services or for other reasons. Therefore, it is important to check the effective date of this Policy posted here each time you use the Services. By continuing to use the Services after we make changes, you indicate your consent to those changes. You can also find the old version of this Policy here.
Special Section for Certain Jurisdictions
When you are in the European Union, the European Regulation (EU) 2016/679, also referred to as the GDPR, applies to the collection and processing of you r personal data by Perfect World.
Perfect World is a multination al group with companies registered outside the EU. Our servers and main business operations are located globally and some of our businesses are primarily in China. By using our Service and providing us with information, you acknowledge and understand the transferring, storing and processing of your information on computers located in China in the manner described in this Policy. If you object to your personal information being transferred or used as described in this Policy, please do not use this Service.
If you have any thoughts or questions about this Policy, or if you wish to exercise any of your data subject rights, you may contact us at: privacy@pwrd.com.
Perfect World’s representative for GDPR purposes in the European Union is Perfect World Europe B.V., with registered address in NL-1096 CJ Amsterdam, Joan Muyskenweg 22-4, The Netherlands, with corporate identification number 24484242.
When you are in Japan, the Act on Protection of Personal Information of Japan applies to the collection and processing of your personal data by Perfect World.
Perfect World is a multination group with companies registered out of Japan and our servers and main business operations are located globally and some of our business are primarily in China. By using our Service and providing us with information, you acknowledge and understand the transferring, storing and processing of your information on computers located in China in the manner described in this Policy. If you object to your personal information being transferred or used as described in this Policy, please do not use this Service.
If you have any thoughts or questions about this Policy, you may contact us: privacy@pwrd.com .
You have the right to request access to and correction of information about you held by us. We will try our best to respond within 21 days as soon as we receive your request. However, the process may take longer if we face difficulties due to incomplete information provided by you.
If you have any queries, our Customer Service can be contacted at : privacy@pwrd.com .
This Policy is provided in English and Bahasa Malaysia. The English version prevails in the event there are any inconsistencies between the two versions.
We delete the information as soon as we do not need it for the purposes described in this Policy and also will keep your data in the games for the period of time set forth in relevant Korea laws .
This Policy is that membership is available only to persons who are 14 years of age or older, and that children under the age of 14 are not eligible to use our services. Perfect World will comply with the relevant laws and regulations should there be a need to collect personal information on children under the age of 14.
Minimum Age. In the United States, the minimum age for users is 13. We therefore do not knowingly collect any personal information from children under the age of 13 in the United States without parental consent, unless permitted by law. If we learn that a child under the age of 13 has provided us with personal information, we will delete it in accordance with applicable law.
Do-Not-Track Signals. Some web browsers may transmit “do not track” signals to the websites and other online services with which the browser communicates. There is no standard that governs what, if anything, websites and online services should do when they receive these signals. We currently do not take action in response to these signals. If and when a standard for responding is established, we may revisit this Policy on responding to these signals.
Collection Across Sites. Other parties may collect personally identifiable information about an individual consumer’s online activities over time and across different Web sites when you use our Services.
Your California Privacy Rights.
California “Shine The Light” Law. For users located in California, Perfect World does not share your personal information with third parties for those third parties’ direct marketing purposes.
California Consumer Privacy Act. While we have tried to fully describe our data practices elsewhere in this Privacy Policy, this section supplements the description of our information collection and sharing practices elsewhere in this Policy to provide certain disclosures to certain California residents whose personal information Perfect World processes pursuant to the California Consumer Privacy Act (“CCPA”).
During the preceding 12 months, Perfect World has collected, used, and shared the categories of personal information described in the section of our Privacy Policy entitled, “What Personal Information Do We Collect?” For example, depending on the Services you use, this may include your identifiers (e.g., IP addresses and mobile device identifiers), commercial information, audio and visual information (e.g., photos of yourself if you upload them), and Internet and other electronic activity information. This may also include demographic information and inferences we draw from the other information we collect]
As described in our Privacy Policy, we disclose personal information to third parties for various business purposes, including without limitation, for purposes of advertising, marketing, and other services performed on our behalf, to protect against fraud and malicious activity, and for other business purposes described in this Policy. In addition, your information may be accessible to third parties with whom you interact or direct us to share your information through our services, and information about your choices for third-party advertising cookies and similar technologies is described in the “Cookies and other tracking technologies” section of this Policy. While your information is shared in these ways, we do not share information in a manner that we consider a “sale” of personal information for purposes of state law.
We provide you with a number of rights described in the section “What choices do you have regarding the use of your personal information?” above in accordance with state law, including the right to access your data, the right to correct your data, the right to have your data deleted and the right to take your data with you. We will not charge you different prices or provide different quality of services unless those differences are related to your information or otherwise permitted by law. Please submit your request by sending an email to privacy@perfectworld.com. Once we receive your request, we may verify it by requesting information sufficient to confirm your identity, including by asking you to verify information about your use of the Service. If you would like to use an agent registered with the California Secretary of State to exercise your rights, we may request evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf.
Updated on 1, January, 2020